Larger, heavier items, or large volume orders will be delivered via freight carrier. You can estimate the number of days to receive your order (once it ships) by adding 7 days to the range posted on our website for the item. Factors that affect transit time are your specific delivery location, customs inspection, and approval of your shipment as it arrives at the border. We ship to most places throughout Canada, but please be aware that there is additional transit time when shipping your order. Please see below for further information or contact one of our friendly customer service reps - we are here to help! If these fees are not included in the shipping quote, the customer receiving the order will be fully responsible for duties and taxes that are to be collected. We will always clarify on your quote if these additional fees are included or not. *Duties and Taxes may be provided on the quote depending on the product being quoted and the method of shipping. We look for shipping companies that offer the lowest shipping prices AND who take responsibility for the safe and secure delivery of your items throughout the entire shipping process.įOR A QUICK RESPONSE AND ACCURATE SHIPPING COSTS PLEASE COMPLETE THE REQUEST A QUOTE FORM We work with a variety of carriers from small parcel shippers, such as FedEx and UPS to large ground and air freight companies. If you know the product(s) you are interested in, you may Request A Quote, email, call, or fill out our contact form with any questions. No returns will be accepted without such authorization. Please call our customer service for a RMA # (return authorization number). All Orders exceeding a subtotal of $2,500, or with any customizations, are deemed non-returnable. All custom orders are non-returnable unless defective in material or workmanship. A credit will be issued upon proof of return shipping and inspection of the item less a 30% restock fee including any return shipping costs. This product is subject to a restocking fee if returned for any reasons other than damage. Items must be returned in new, unused and resalable condition, and in its original box / packaging. If you need to return or exchange the item, please contact us within 30 DAYS of receipt of your purchase. We want you to be completely satisfied with your purchase. No returns for warranty related issues will be accepted without such authorization.Ĭustomer satisfaction is our top priority.
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